Frequently Asked Questions
Everything you need to know about building your backyard oasis.
How long does shipping take for large structures like gazebos?
Due to their size, gazebos and swing sets are shipped via freight. Delivery typically takes 7-14 business days, and the carrier will call you to schedule a specific delivery window.
Is professional installation available for swing sets?
Yes, we partner with certified third-party installers nationwide. You can add professional assembly to your order during checkout for a hassle-free setup experience.
What type of maintenance is required for wooden products?
To ensure longevity, we recommend applying a water-based sealant once a year. This protects the cedar or pine from moisture and UV damage, keeping your structure safe and beautiful.
Do you offer financing options for larger purchases?
We do. We offer several 'Buy Now, Pay Later' options, including Affirm and Klarna, allowing you to split your purchase into manageable monthly payments.
What is your return policy for outdoor equipment?
Items can be returned within 30 days of delivery, provided they are in their original packaging and have not been assembled. Please note that return shipping fees for freight items may apply.
Are your swing sets safety certified?
Absolutely. All of our swing sets meet or exceed ASTM safety standards to ensure a secure play environment for your children.